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Nicole Williams






Warranty or gamble?


I’m almost at the end of my warranty and trying to decide if I should purchase one. Is it a good idea or should I find a good Indy shop and pay out of pocket?
I have 2017 X6 5.0i


Hello Mrs. Williams, the extended warranty would not be from BMW, all of the dealers sell them but they are third party warranties. The good thing is that allows you to take the car where you want for repairs, it does not have to go to a dealer.

Now for the warranties themselves. They are a good idea for European cars as the repairs can be expensive, however, you have to do your research on the company offering it. There are a lot of different options when it comes to the companies and the level of coverage. A lot of the companies are very bad at handling it while others are very good. A good amount of research online and with places such as the Better Business Bureau will let you know which ones to trust.

One of the signs of a good company is how they handle the claim. It works like a insurance claim, you take your car to a shop, they will diagnose the issue, get an estimate and contact the warranty company, they will then either approve or deny your claim, the key here is how the process works, if they handle the claim entirely over the phone while others will send out an adjuster. Do not get one where they send an adjuster, the car usually has to be at the shop for 2 to 3 days until the adjuster shows up and then that person will have the final say on the claim. I have found that the companies that use adjusters tend to deny claims even when they are warranted and since that person has the final say you are left with no recourse.

The other thing to keep in mind is that they don’t usually pay for the entire bill. You are going to have a deductible along with exceptions which will be delineated in the contact, they also will usually have caps on the price of parts and even labor time. Good luck with your search and please let me know if there is anything that I can help you with. Thank you.

Gil Neves


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